I have been working on Action Trackers and created custom transition analytic which can facilitate transitioning state of the linked items to the same state/queue as of the case. But, I also want to achieve reopening the links if a case is reopened.
Because dxATProgressLinks does not work on closed items so I have created another custom transition analytic for reopen. I have tried the following code from the analytic but no success so far:
2) dxATReopenTransition[itemIDs; trns; Assignee; toMe; Comment]; using IPC to the Gateway process. Breaks the framework
Please let me know what is the best way to achieve this.
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