2022.07.05 12:27 AM
Hi There,
I am trying to enable Action Tracker items to be managed as a case. And, I want to progress the linked items to certain queues when the case transitions. The documentation specifies that it can be achieved using Custom Transition Analytic which will call dxATGetLinks[] to fetch all linked items and then call dxATProgressLinks[id;tab], where id is AT ID(for the case), tab is list of linked IDs and the queues to move them into.
This works fine running from AT console.
When I create a custom analytic, what parameters would the AT framework pass to it? Would it be the ID of the AT item? From and To queue?
Thanks in advance.
2022.07.05 05:42 PM
Tried an analytic with a parameter, the AT framework passed the whole selected AT item to the transition analytic which helped me fetching all the links and move them to the desired queue.
2022.07.05 05:42 PM
Tried an analytic with a parameter, the AT framework passed the whole selected AT item to the transition analytic which helped me fetching all the links and move them to the desired queue.
2022.07.06 02:47 AM
Great update - and thanks for reverting to share with fellow community contributors!
Happy coding,
Leah
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